Refund and Cancellation Policy

Pinnacle Services aims to provide a seamless and satisfying experience. Below are the policies governing refunds and cancellations:

1. Order Cancellations

• Orders can be canceled within 10 minutes of placement by contacting customer support via phone or email.
• Orders already prepared or dispatched cannot be canceled. Cancellation fees may apply for large or customized orders.

2. Refunds

• Refunds are applicable under the following circumstances:
  1. Incorrect, damaged, or incomplete orders.
  2. Non-delivery of the order due to an error on our part.
  3. Valid cancellations made within the stipulated time frame.
• Refunds will be processed within 5-7 business days to the original payment method or as store credit.

3. Disputes and Resolutions

• For disputes regarding orders, please contact our support team within 24 hours of delivery with the order details and evidence (if applicable).
• Resolutions may include refunds, redelivery, or discounts for future purchases.

4. Exclusions

• Refunds are not applicable for items rejected due to preference or incorrect ordering on the customer’s part.

For further assistance, contact us at info@pinnacle-s.com